CS
Clint S
1 reviews | Active since Apr 2015
22 Jun 2015, 12:20
No Feedback Lacklustre Service
I came into your branch on Thursday a day before your promotion- I was informed by the Assistant Manager as he informed me that I could not get the online discount- Then I asked him to get me a duvet set from another store and hold the Queen Duck Duvet Inner so I can purchase both at the same time at the discount. I'm still awaiting a reply!!<br> <br> Then I purchased online last night and my transaction didn't want to go through after trying numerous times!! Well if there is no focus on Service then the Edcon group will continue it's current peformance!!!<br> <br>
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Replies (1)
Boardmans's replyOfficial
23 Jun 2015, 12:04Hello pansolutions,
Thank you for taking the time and allowing us the opportunity to address your concerns in store regarding no feedback reverted back to you. We can understand how disappointed you are, we have escalated concerns to the relevant management team to address and feedback will be reverted back to you.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store regarding no feedback reverted back to you. We can understand how disappointed you are, we have escalated concerns to the relevant management team to address and feedback will be reverted back to you.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Boardmans's reply23 Jun 2015, 12:04
Official
Hello pansolutions,
Thank you for taking the time and allowing us the opportunity to address your concerns in store regarding no feedback reverted back to you. We can understand how disappointed you are, we have escalated concerns to the relevant management team to address and feedback will be reverted back to you.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store regarding no feedback reverted back to you. We can understand how disappointed you are, we have escalated concerns to the relevant management team to address and feedback will be reverted back to you.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***