LB
Laurel B

1 reviews | Active since Dec 2012

11 Jul 2016, 10:23

No delivery or customer service

<p>I placed the following order # ********** 81. First of all the Boardmans online site states they would contact you if any delay occurs with your order - this did not happen at all. Secondly after sending numerous e-mails to customer care, to find out why my order has not been delivered, and the automated response stating it takes 24 hours for them to reply to your request - which still has not been dealt with. So I still have no idea where my order is, and I cannot make use of their care service, therfore public services need to be used. Shameful Edcon!</p>

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Replies (1)
Boardmans
Boardmans's reply12 Jul 2016, 08:39
Official

We have received your concerns and apologise for the inconvenience caused by the matter with regards to the late delivery . Kindly provide us with the order number so that we may liaise with the Boardmans Online team on the matter . Please find the below reference number for your email ********** 108/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.