No delivery on online purchased goods.
I am so frustrated with Boardmans.<br> <br> I made a purchase online on the 3rd of November 2015, today is the 17th of November 2015 and I still haven't received the goods that I purchased. The website states that online purchases will be delivered between 2-5 days, Boardmans further claims the following
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Boardmans's replyOfficial
18 Nov 2015, 11:33Hello lmrathebe,
Kindly note we tried contacting you telephonically at about 11:00 but could not reach you. ( Left a voice message).
Shopping online should be exciting and convenient.
Thank you for notifying us of the lapse in service. That is certainly not the type of service that indicates our standards.
Please be advised we have notified our online manager and we assure you all concerns raised did not fall on deaf ears. Investigation is in progress currently - Upon their findings direct feedback will be provided to you confirming the reason behind the delay in delivering your items and when you should expect delivery.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically at about 11:00 but could not reach you. ( Left a voice message).
Shopping online should be exciting and convenient.
Thank you for notifying us of the lapse in service. That is certainly not the type of service that indicates our standards.
Please be advised we have notified our online manager and we assure you all concerns raised did not fall on deaf ears. Investigation is in progress currently - Upon their findings direct feedback will be provided to you confirming the reason behind the delay in delivering your items and when you should expect delivery.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Boardmans's reply18 Nov 2015, 11:33
Official
Hello lmrathebe,
Kindly note we tried contacting you telephonically at about 11:00 but could not reach you. ( Left a voice message).
Shopping online should be exciting and convenient.
Thank you for notifying us of the lapse in service. That is certainly not the type of service that indicates our standards.
Please be advised we have notified our online manager and we assure you all concerns raised did not fall on deaf ears. Investigation is in progress currently - Upon their findings direct feedback will be provided to you confirming the reason behind the delay in delivering your items and when you should expect delivery.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically at about 11:00 but could not reach you. ( Left a voice message).
Shopping online should be exciting and convenient.
Thank you for notifying us of the lapse in service. That is certainly not the type of service that indicates our standards.
Please be advised we have notified our online manager and we assure you all concerns raised did not fall on deaf ears. Investigation is in progress currently - Upon their findings direct feedback will be provided to you confirming the reason behind the delay in delivering your items and when you should expect delivery.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***