1 reviews | Active since Nov 2011
No delivery of online purchase
I have placed online order *** on 27 June 2015. On 7 July I phoned the call centre to enquire why my order was not delivered. The lady on the phoned told me that 2 items were out of stock but they will sent the electric blanket and she'll request that my money be refunded of the items that is not available. On Thursday my husband was called and the gentleman informed him again that only the electric blanket was in stock and that they will deliver the item on Friday. Needless to say no parcel arrived. Today someone call him again to inform him that none of the items I've ordered is in stock. The level of service I have received is appalling. This was my first online order on the boardmans site but it is the worst online service I have received. Can just please refund my money.
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. Kindly note that your concerns regarding your refund has been escalated to the Boardmans online team to process once your refund is actioned feedback will be communicated back to you directly.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. Kindly note that your concerns regarding your refund has been escalated to the Boardmans online team to process once your refund is actioned feedback will be communicated back to you directly.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***