kS
kerina S
1 reviews | Active since Sept 2015
22 Mar 2016, 13:29
no delivery/no stock/no response
An online order was done on 8th of march 2016 delivery date is 2 /5 working days.its now the 22nd of march no delivery,I have phoned boardmans I spoke to Sipho as well as the manager I told j want delivery till now delivery and no reply,very disappointed and bad service,if you dont have the item get it off the system. I want delivery done on items
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Boardmans's replyOfficial
23 Mar 2016, 10:01Hello Kerryunhappy111,
We thank you for bringing this matter to our attention. Service is our priority and we must apologize for this lapse in service. We have escalated the complaint to the Boardman's online team management for actioning accordingly a. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is our priority and we must apologize for this lapse in service. We have escalated the complaint to the Boardman's online team management for actioning accordingly a. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter.
Kind regards,
Customer Experience Team
Call Centre: ***.
Boardmans's reply23 Mar 2016, 10:01
Official
Hello Kerryunhappy111,
We thank you for bringing this matter to our attention. Service is our priority and we must apologize for this lapse in service. We have escalated the complaint to the Boardman's online team management for actioning accordingly a. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is our priority and we must apologize for this lapse in service. We have escalated the complaint to the Boardman's online team management for actioning accordingly a. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter.
Kind regards,
Customer Experience Team
Call Centre: ***.