No delivery no refund

I've been trying for over an hour now to get through to customer service and the line keeps dropping even though I've tried multiple different landlines and cellphones. All this for a order I placed on the 16th of January which was cancelled after me keep having to call in and find out why delivery was not happening. My order was finally cancelled after two weeks and now I am fighting to get my money back. I was told it would be returned after 48 hours it's now a week and I can't even get through to their customer support to get it sorted!