NK
Nomusa K

1 reviews | Active since Mar 2013

07 Jan 2016, 14:05

no delivery

I placed an order on the 30th of December on line and i was told that the delivery takes 4 to 5 working days, to date i am still waiting for my order and when i track my order on line it shows the status of \processing"";16/01/08 11:01;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;937385;688462;20;2;0;0;0;0;2;NULL;NULL;NULL;16/01/07 13:56;16/01/07 12:05;Bad attitude and waiting;;Staff;***;Went to Mcdonald eastrand mall inside the mall and what a shock of a service I got. They didn't acknowledge me, after ordering they kept me waiting for too long didn't even apologise for it then my oj was not full it was half as if I got it on credit and I actually paid for it. They should work on their customer service skills and also their attitude.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;937386;359;20;2;0;1;0;0;2;NULL;NULL;NULL;15/12/31 10:00;16/01/07 12:09;Mould/Fungus on Burger Bun;;;;At around 10;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;933142;836896;4;2;0;0;0;0;2;NULL;NULL;NULL;16/01/07 13:58;16/01/07 12:09;Bad Customer Service ;8,91E+12;Minka;***;Upon arriving at the iStore after waiting more than 30 minutes in the support que after making an online booking, I returned to the store to collect the iMac. I approached Minka and asked for her assistance as I didn't see the need to stand in the long que again. She didn't offer to help in any way and pointed me in the direction of the long que. A co-worker offered his assistance to me after he saw the incident. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;937387;819022;6;2;0;0;0;0;2;NULL;NULL;NULL;16/01/07 14:00;16/01/07 12:10;Payment Handling;8,30E+12;Mary Mashabana and Jolindi;***;My Capitec Loan Account was handed over last to year to these attorneys, i have agreement with them the amount that i can afford to pay per month towards my debt, eversince i started paying the installment never goes goes at all, and they never provide an explanation as to why. i feel like i am going to work for these people until i die, the whole point of agreeing to pay the debt was so that i can be debt free at the end of the day, but it does not look like i will get there. Capitec needs to investigate this, or I will go to Consumer rights offices and take an action. at the end of the day i have rights to fair and transparent billing on my account, i refuse to ********** like this;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;798395;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;16/01/07 13:58;16/01/07 12:10;BAD SERVICE ;8,31E+12;TECHNICAL;***;I have logged a call on 001October 2015 ref no 56CWZ011015 regarding our telephone line that is out of order .On 21 October 2015I received notification that \Dear Customer ;16/01/08 6:29;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;34610;845600;25;2;0;0;0;0;2;NULL;NULL;NULL;16/01/07 13:54;16/01/07 12:18;24 hour speed services, my unmentionable part!;TC***ZA;;***;Day 1. My son's kombi breaks down in Elliot, Eastern Cape. We send the part needed from post office in Johannesburg, assured it will get there on Wednesday;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;700556;877691;20;2;0;0;0;0;2;NULL;NULL;NULL;16/01/07 14:16;16/01/07 12:19;WON'T DELIVER;9,21E+12;;***;I have ordered for delivery when we are based on the same street as chesa in melrose, but I get told it is too far to deliver.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;937391;688396;32;2;0;0;0;0;2;NULL;NULL;NULL;15/05/11 13:29;16/01/07 12:20;NO PAYMNET FOR MERTANITY BENEFITS;8,71E+12;ALL CONSULTANTS IN BOKSBURG OFFICES;***;IM UTTERLY DISGUSTED WITH THE SERVICE/TREATMENT FROM THE ALBOUR DEPARTMENT IN BOKSBURG. I went to the labour department to apply for the maternity UIf and I had all the required documents. I have since been waiting for a pay-out for almost a year now (11 may 2015 to date). The consultants that were supposedly assisting me were unhelpful and had stinking attitude. They kept sending me back and forth advising me to call ion knowing very well that they don't pick up their phones. One of them even had the nerve to tell me that I might as well kiss my money goodbye. What's the point of applying for UIF while in maternity if I'm going back to work without a cent being paid. This should be investigated coz for all you know they could be *****ing my money as all documents were submitted and on time. I want my money as I am entitled to it or believe me this will be taken further as government employees treat people like **** thinking that they don't know their rights.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;935713;710472;14;2;0;0;0;0;2;NULL;NULL;NULL;16/01/07 0:00;16/01/07 12:20;angry customer received a bad service ;;fikile deli supervisor;***;It was around 13:45 i was standing by the food section waiting to order ...but then when it was my turn to order the lady walked out of the counter there were 3 ladies 2 at the back and 1 at the counter ...i asked the tall dark skin lady who is gonna assist me she also looked at me and left ...the other lady who was at the back she has 2 silver tooth asked her why cant she wait for the others to come back the response was im also hungry responding while im standing there by the counter ..then then this lady who was at the back told me to wait shes coming she then assisted me after that i asked for a manager or suppervisor i went to the back and then the light skin lady name Fikile she came out and they showed her me..but she never came to me she spoke to the guys that are merchandisor for the outside suppliers i asked are you gonna come to me or not she then looked at me was so ****ed told her leave it i will lodge a complain she gave me the look of i dont care ...i am verry angry this is not the way to treat customers Richardsbay is the big mall and we come there to purchase with our own money this treatment is not acceptable at all ....please deal with it ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;239990;720622;14;2;0;0;0;0;2;NULL;NULL;NULL;16/01/06 14:10;16/01/07 12:21;Netflorist ruined my surprise;***;Lerato Tsoaela;***;I ordered flowers to be delivered to my fianc?s office on Tuesday and after countless calls and money wasted, I got confirmation from their call centre on a 3pm delivery time. I called back at 3h30 to confirm delivery only to be told that they hadn't arrived. I then spoke to the team leader by the name of Lerato Tsoaela who then guaranteed me that delivery would be at 4. I asked her to call me at 4 to confirm delivery and she also **** and didn't do as promised. I had to call back after 4. The flowers only arrived at 4h15, a whole hour and 15 minutes after promised delivery time. When I spoke to Lerato she told me that as a manager myself I should understand that she couldn't leave another client to sort out my query. The very same Lerato who broke her promise of calling me back. I wasted a whole lot of my time and money by making calls to your contact centre and that leaves a sour taste in my mouth. I'm absolutely disgusted. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;937332;688462;20;2;0;0;0;0;2;NULL;NULL;NULL;16/01/07 14:06;16/01/07 12:21;Unhappy with Order;9,20E+12;;***;I went to order a double quarter pounder. When i got back to my office as it was my lunch hour i opened it and got half a bun and 2 patties. I couldnt drive back to store to take it back as my lunch time was done my work colleagues advised me to just phone store and speak to manager which i did but was told that manager is off today and Charmaine is not available to speak. I find this very disappointing!!! I have taken photos of the so called burger which i am going to share with my facebook friends and family. Never will McDonalds see me again!! Thank you for disappointing once again!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;937393;895272;27;2;0;0;0;0;2;NULL;NULL;NULL;16/01/07 14:16;16/01/07 12:21;Lost bags;;;;We recently booked a flight to Kimberley. We were 8 people on the flight and they managed to leave 4 people's bags in Johannesburg. I find it completely unacceptable. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;618600;899697;14;2;0;0;0;0;2;NULL;NULL;NULL;16/01/07 14:25;16/01/07 12:29;No product received But I keep getting charged! ;9,01E+12;Loot Crate;***;I have been charged 4 times without receiving a single loot Crate. After the 1st month I asked to cancel my subscriptions. They said they are cancelled, and yet I got billed 2 more months after that. I receive a response from the support team once in a blue moon if I am lucky. This is the worst service I have ever experienced with online shopping and will NEVER use Loot Crates services again;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;420942;499;18;2;0;0;0;0;2;NULL;NULL;NULL;16/01/07 14:20;16/01/07 12:32;DELAYED DELIVERY VIA SA POST OFFICE;CP***HK;Customer Services;;My parcel arrived at the DURMAIL (HUB) on 29th December and I have not received delivery as yet. I tried calling he SA POST OFFICE call centre and was placed on hold everytime. I sent an email this morning and received no response. This is ridiculous...my parcel should have been delivered by now! <br> <br> To make matters worse, there is no update on the status of delivery when I track the order so I have no idea when I am going to receive delivery...pathetic service!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;291976;770649;34;2;0;0;0;0;2;NULL;NULL;NULL;16/01/07 14:24;16/01/07 12:32;poor service ;***QR9;Tania and Tizaha and cons;***;on the 19th of december i bought cctv and made payment via eft on 21 from a standardbank account to groupon account . I am shock with what i received via email starting that i will be refunded 219 . Yersterday i call i was told i receive the staff next week .Today i spoke to Tania that refuse for me to speak to someone senior. She told me next time to make payment via chq card .It should be the client opion and .The was email starting that payment will reflect no need to fax the proof of payment so why after three week payment was made . ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;937402;752240;31;2;0;0;0;0;2;NULL;NULL;NULL;16/01/07 14:22;16/01/07 12:33;Leisure Life Travel Club Contract ****MMMM;;;;Leisure Life Travel will deceive you to sign up a contract with them ESPECIALLY IN DURBAN and all lies , PLEASE BE WARE ... ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;865261;899752;44;2;0;0;0;0;2;NULL;NULL;NULL;16/01/07 14:23;16/01/07 12:35;Roof damage during install-commitments not kept;;Vivian;;I live in a complex of 3 units, we had engaged Solar Touch [URL Removed] to fit solar geysers on all 3 in November 2013. During the installation several roof tiles were broken, these were then \replaced\"" with other roof tiles from other parts of my roof"

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Replies (1)
Boardmans
Boardmans's reply02 May 2023, 21:58
Official
Hello khanyecn,

Please accept our sincere apologies for any frustrations that have occurred due to this incident.

We would like to confirm receipt of your notice in which you informed us that you still awaiting for your online order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Upon investigation we discovered that your order has been packed, however we do not have stock for one item within the order and we currently sourcing it. Delivery should take place sometime next week. Please find below reference number for this query: ***/GO

Thank you for your patience. Should you need any further assistance, please do not hesitate to call on the number below. Kind regards, Customer Experience Team. Call Centre: ***\