No communication on delivery

I ordered something online from the Boardmans website and was sent an email saying that delivery will be within 2-5 working days.<br> <br> 10 days later I phoned to enquire the status of my order and was told that there was no stock of it and they did not know when they would be able to honor my transaction.<br> <br> I find it pathetic that there is no communication whatsoever to inform a customer of such delays and what is happening with their order. I cancelled my order and have to wait another 2-5 working days to get my money back.... Lets hope that happens...<br> <br> <br>