no care for customer service

<p>I am so disappointed with boardman's stock policies. They have no consideration for customer satisfaction whatsoever. I saw a special online for some knives, but the ad on the website said that there's no stock online and I should visit a store. I get to the store and there's no stock. The staff were pleasant, and I asked if they can request for stock to be sent to them and they say this is not part of their policy. So they can't get an item if a customer asks for it. But I'm not asking for anything strange or obscure... I want an item that the website instructed me to go to a store for!! The manager tries to check other stores that have the item, but that doesn't help me... I live near this one store, so I can get here easily... not to other stores. This is really poor policies from boardmans. I was really upset for wasting my morning, but I can't fault the staff at the store cos the policies from Boardmans are to blame. </p>