HK
Henriette K

1 reviews | Active since Jan 2014

17 Jul 2017, 16:49

Never ever use the Boardmans online shop

<p>I have placed and order on 19 June, with the agreement that delivery will be on 23 June. </p> <p>No tracking number came forth and on follow-up it transpired that the order has not shipped.</p> <p>I cancelled the order and recieved a reference number.</p> <p>Since then I have received a notification that the package is delivered and the order closed.</p> <p>Nothing was delivered.</p> <p>I was also not refunded.</p> <p>People on the call centre are extremely unhelpful and promise to get back to me, but never do.</p> <p>Emails are never answered.</p> <p>I have now been waiting 3 weeks for refund and it seems they have no intention of processing it.</p> <p> </p>

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Replies (1)
Boardmans
Boardmans's reply18 Jul 2017, 11:41
Official

We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards

Customer Experience Team

Call Centre ***