JN
Jaleel N

1 reviews | Active since Jan 2011

09 Sept 2016, 20:26

My 2nd Review for Existing Issue

<p>Boardmans is undeniably one of the most underhanded companies I have ever experienced. I posted the below review on August 18th and still awaiting a resolution. I get 2 calls weeks apart asking for the order number and that was it from them. </p> <p>My previous post:</p> <p style="margin-top: 0px; margin-bottom: 0px; color: #555555; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">I purchased an ironing board online at the end of 2015 order number <span style="color: #333333; font-family: Arial, sans-serif; background-color: #ffffff;"> ********** 38. I </span>purchased the incorrect ironing board and then called for assistance to have my order rectified. I recieved the incorrect ironing board upon delivery and returned it immediately with the driver. The correct item was eventually delivered. I paid for 2 items and only recieved 1.</p> <p style="margin-top: 0px; margin-bottom: 0px; color: #555555; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">Many of my purchases are done online as I feel that SA has progressed significantly in the e-commerce industry. Although it is clear that Boardmans is far behind everybody else.</p> <p style="margin-top: 0px; margin-bottom: 0px; color: #555555; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">I am still waiting till today for Boardmans to return money that does not belong to them. This in ********* and unfair practice. I recieved no responses to my calls or emails!</p> <p style="margin-top: 0px; margin-bottom: 0px; color: #555555; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">I NEED MY REFUND</p>

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Replies (1)
Boardmans
Boardmans's reply12 Sept 2016, 10:25
Official

We apologise again for the frustrations incurred. Kindly be advised that we have now aked for assistance from the Online Higher management to urgently intervene on the matter , they will action and revert back to you with feedback. Please find the below reference number for your post ***/GO

Kind regards,

Nomzekelo Mnini

Customer Experience Team

Call Centre: ***.