Most unprofessional service
<p>Here I was,thinking I was the only one who got terrible service while ordering online but looking at the Facebook and Hellopeter comments, it seems it's a norm, I'm very much annoyed because it seems like they are doing us a favor by these promotions they are unable to manage. Service lacks from the bottom to the top of their organizational hierarchy, it's like they are briefed when they do this "We put up a promotion..No worries..Customers orders, we send confirmation..No worries..We take the customer on a run around because of stock out of order..No worries...We let them say whatever when they complain, we'll give them back their pennies back anyway..STILL NO DAMN WORRIES GIVEN!! " ..I am not looking for an apology on this post,it's a simple reminder that you have competitors and customers know quality and professional service that is worth paying for and will get it elsewhere.</p>
Thanks for the post. Edcon as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. Attention has been given to the matter raised.
We will escalate your query to the online manager for urgent assistance and feedback will be provided to you.
***/GO
Thank you for your support.
Kind regards
The Edgars Customer Experience Team
Thanks for the post. Edcon as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. Attention has been given to the matter raised.
We will escalate your query to the online manager for urgent assistance and feedback will be provided to you.
***/GO
Thank you for your support.
Kind regards
The Edgars Customer Experience Team
