MB
Martin B
1 reviews | Active since Feb 2015
27 Feb 2015, 20:29
Monthly repaymemt listed as R3335?
My account has been paid in full only to find out jet edcon group has listed my name with all the south African credit burros that i have a monthly payment of R3335? Even before that when i actually did owe them the installment was R300. I was declined credit beacuse of this. Call centre? Tried no luck. Email send to headoffice. No luck. In store? Ag please let me leave this in store for another complaint... Lets see who will be blamed for this error... I had no choice but to log a complaint and i will log one for each store that is linked to Edcon maybe just maybe I'm lucky and someone out there will actually try to phone me and correct false info linked to my credit record.
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Boardmans's replyOfficial
04 Mar 2015, 09:51Hello MB30,
In response to your recent query regarding the above-mentioned Edgars account, please accept our sincere apology for the inconvenience that you may have incurred. As per reference number ***/GO the query was escalated to Accounts and we can confirm that a paid up letter was e-mailed to you on 03 March 2015 as per your request.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
In response to your recent query regarding the above-mentioned Edgars account, please accept our sincere apology for the inconvenience that you may have incurred. As per reference number ***/GO the query was escalated to Accounts and we can confirm that a paid up letter was e-mailed to you on 03 March 2015 as per your request.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Boardmans's reply04 Mar 2015, 09:51
Official
Hello MB30,
In response to your recent query regarding the above-mentioned Edgars account, please accept our sincere apology for the inconvenience that you may have incurred. As per reference number ***/GO the query was escalated to Accounts and we can confirm that a paid up letter was e-mailed to you on 03 March 2015 as per your request.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
In response to your recent query regarding the above-mentioned Edgars account, please accept our sincere apology for the inconvenience that you may have incurred. As per reference number ***/GO the query was escalated to Accounts and we can confirm that a paid up letter was e-mailed to you on 03 March 2015 as per your request.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***