Missing, ****** who knows but please don't call us

<p>Order: # ********** 33 placed 21 November<br />Firstly the order was only received 1 December after the following events:</p> <p>1. Delivered to random supermarket in a nearby town and taken to Mozambique where the boxes<br />were opened.</p> <p>2. We were advised that 2 double duvets were out of stock however so purchased elsewhere and now 1 double was received and no Queen as ordered - NO REFUND GIVEN<br />3. The microwave was not delivered - ****** at the border or not in the orginal box - who knows ? Definitely not Boardmans .<br />4. Broken crockery.</p> <p>When I originally called Boardmans last week to ask about the order, I was told that I had asked for a refund when in fact we were told we would be refunded for the out of stock items being 2 double duvets<br />(even that was incorrect ad no refund done still)<br />I asked when the goods would be delivered and was told to contact the courier, Boardmans should have done that<br />Followed up again and after 4 phone calls to courier was told delivery had been made, ( Yes to someone else and then they took it to Mozambique) Apparently we were not home but we had not received a single call , e-mail or sms to say they were out for delivery.<br /><br />I immediately called Boardmans, after almost 30 minutes on the phone was cut off and when I called back to complete the call, was told than none of my complaint had been logged, had to then go through the<br />entire complaint re the missing items again. I was given a reference number ********** 462/GO and was told it would be escalated. OBVIOUSLY no one called so upon calling again this morning was told it had been escalated and they would contact me, they could not give me a contact number or<br />transfer me to the dept dealing with the complaint, I advised I was unhappy with the service and expected a call asap and was told they will call me as it is only 09h00 and was told anything can happen ( well yes, that's quite apparent) not sure what they meant by that little gem of a statement however !</p> <p>So now I want a response via e-mail in terms of what you are going to do to correct this, when my refund will be done and what you intend to do in terms of compensation for the numerous phone calls and time spent on sorting out this little circus of adelivery system that you should have done.</p> <p> </p> <p>Absolutely appaling, not only are my goods mising, tampered with, dumped at someone else and late I have no refund and no one seems to know anything at Boardmans. Why on earth are we made to call your pathetic courier and not you, I paid you over R7000 not them.</p>