Missing items from Boardmans that i was charged for but did not receive

More than a month ago in ordered 2 items. 1 is a Taurus roaster. The other is a Tempo Slow Cooker. I received the Roaster but not the Slow cooker. After numerous calls and emails this matter has still not been resolved. I have been told by the agents they are investigating numerous times. That does not help me. How long can it take to investigate if I provided all the evidence that only 1 item was delivered? The lady at the Pargo Depot at Clicks is my witness that only 1 box with 1 item was delivered. The package the box was wrapped in Clearly stated "1 of 1 item." I sent Yagendri Maduray Customer Service Consultant a photo of the packaging after she, ( who was 1 of the numerous agents I dealt with.) once again told hy her they are busy with ' investigations. ' Their investigations are not my problem. I have provided all the evidence that I did not receive the product. Yet it still reflects on my account. I do not believe that the problem lies with Pargo either. The label on the box said "1 of 1". Now, there is absolute silence. I am so done with Boardmans. Or shall I say Edgars.

This happened to me a year ago too whereby I missed some towels that were short delivered. I gave up. It just took too much of my time to fight for a missing towel.

I needed this Slow Cooker for xmas so I went out to buy me one.

Mrs C Domingo