1 reviews | Active since Apr 2013
Missing Items and Poor Customer Service
<p>I purchased through the online store (Order # ********** 52) and received my delivery on the 11th May. A few items were missing and communicated this to them on the very day I received my delivery. Up to now the only communication I got was the automated response/email, i have had no feedback at all.</p> <p> </p> <p>This is not the first time that this has happened and why advertise items you do not have. Advise for others is not to purchase from them. I thought by now they would have improved their processes.</p>
Thank you for bringing this matter to our attention. We have lodged an official complaint on your behalf regarding the missing items, the reference number for the complaint is: ( ********** 235/GO), and we have escalated this complaint to the Online team management team to address. Should you not receive any response after 48 hours you may contact the Customer Services team on ***and quote your reference number. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Thank you for bringing this matter to our attention. We have lodged an official complaint on your behalf regarding the missing items, the reference number for the complaint is: ( ********** 235/GO), and we have escalated this complaint to the Online team management team to address. Should you not receive any response after 48 hours you may contact the Customer Services team on ***and quote your reference number. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
It is now 5 days and I still havent received any call or feedback. Why promise that there is resolution knowing that this is a lie. This is poor customer service in addition to bad service already rendered. Just a warning to others: DO NOT BUY ONLINE. YOU WILL NOT GET YOUR ITEMS, instead you will GET BAD SERVICE
It is now 5 days and I still havent received any call or feedback. Why promise that there is resolution knowing that this is a lie. This is poor customer service in addition to bad service already rendered. Just a warning to others: DO NOT BUY ONLINE. YOU WILL NOT GET YOUR ITEMS, instead you will GET BAD SERVICE