ES
Emmanuel S
1 reviews | Active since Sept 2015
18 Sept 2015, 15:37
Misleading promotion & illtreatment of customers
Went to the store the 10th September 2015 and saw a big sale board hanging saying \ a further 30% off the sale items". I then asked a sales lady on the floor to work out how much two of the silver ice buckets with stands will cost me upon applying that further 30% off the sale items. She brought a calculator and worked it out in front of me at which point I question the method used as compared to the advert statement and was told that's how it's done irrespective of what the sale message said. We engaged the manager on duty"
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Boardmans's replyOfficial
21 Sept 2015, 11:16Hello tshebedi,
Thank you for bringing this matter to our attention.
Kindly be advised that as per the feedback provided to you by the Regional manager, the promotion has been advertised correctly and therefore no further assistance can be offered.
As advised, should you still require to discuss the matter, kindly return to the store and request to speak to the Regional manager.
The reference for your query is as follows: ***/GO
Thank you for your honest feedback.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention.
Kindly be advised that as per the feedback provided to you by the Regional manager, the promotion has been advertised correctly and therefore no further assistance can be offered.
As advised, should you still require to discuss the matter, kindly return to the store and request to speak to the Regional manager.
The reference for your query is as follows: ***/GO
Thank you for your honest feedback.
Kind regards,
Edcon customer experience team
***
Boardmans's reply21 Sept 2015, 11:16
Official
Hello tshebedi,
Thank you for bringing this matter to our attention.
Kindly be advised that as per the feedback provided to you by the Regional manager, the promotion has been advertised correctly and therefore no further assistance can be offered.
As advised, should you still require to discuss the matter, kindly return to the store and request to speak to the Regional manager.
The reference for your query is as follows: ***/GO
Thank you for your honest feedback.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention.
Kindly be advised that as per the feedback provided to you by the Regional manager, the promotion has been advertised correctly and therefore no further assistance can be offered.
As advised, should you still require to discuss the matter, kindly return to the store and request to speak to the Regional manager.
The reference for your query is as follows: ***/GO
Thank you for your honest feedback.
Kind regards,
Edcon customer experience team
***