1 reviews | Active since Feb 2013
Mellerware Ice maker ES 169756
I purchased a Mellerware Ice maker from Boardmans Clearwater in November 2014 it stopped working in August 1015 I handed it in at Boardmans Clearwater on 6th September 2015 for repairs. I had not heard from Boardmans and decided to contact them on 7th October 2015 they advised that they were awaiting a quote for the repair from Mellerware, I advised that machine was still under warranty and I had sent them proof of purchase on the 8th September via email to [Email Removed] they then acknowledged receiving the mail and I was advised the supervisor had to approve the repair and they would come back to me. That was on the 7th October 2015. I have today tried to contact them on *** five times and i wait for about 30 secounds and then get cut off, Please advise what now ?
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
As per our telephonic discussion. Kindly be advised that the concerns you have raised with us have been logged and forwarded to the store manager who will be in contact with you shortly.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
As per our telephonic discussion. Kindly be advised that the concerns you have raised with us have been logged and forwarded to the store manager who will be in contact with you shortly.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***