MANUFACTURING FAULT ON BOARDMAN'S CASSEROLE POT 18

Went to hand in the casserole pot (18mm) due to a manufacturing fault. When greated by Thulani he already had a attitude of I am in charge you will do as I say. We explained to him about the colour change of the pot on the outside. He kept on saying the pot is burned. We got the manager involved, Fadiela which had a better approach towards us. He completed the book incorrectly , it had to be redone and we were told that the pot would be send away for assessment and someone will call us today Friday, 4 December as it was 10 working days. The pot was handed in on 21 November 2015. When popping into the store on Tuesday, I was told a complete new story by Thulani. The pot is in the storeroom and photo's had to be taken. Now the so called policy of sending the defective pot away is nul and void. And after the so-called photo's was suppose to be taken someone will call us with an answer to if the pot will be replaced or our funds returned. I said to him, I prefer getting a new pot as I have a few pieces of the collection of pots and pans already. He made it clear that we will getnowhere with this complaint. Please sort this problem out Boardmans Tygervalley!!!! BAD ATTITUDE !