1 reviews | Active since Jun 2011
Management could'nt care less!!!
In 2014 I did some purchases at Boardman's Canal Walk. After some time I noticed that the coating on a frying pan has been coming off. Today I went into the same branch where I purchased it. I clearly did'nt get service and their no care attitude didnt help at all. Yes I didnt have the receipt however I asked if they can look it up. The manager then said I should call the callcentre to request statements. They then didnt even know their own call centre number which caused me to call the customer care myself???? I got the statement, then get told the manager took lunch and left the store???? How on earth do you call that service??? All I wanted was the pan to be exchanged....they shouldnt have management giving this kind of service!!!
Thank you for highlighting the flaw during your recent visit to our Boardmans Canal Walk store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store's regional manager who will address this matter.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for highlighting the flaw during your recent visit to our Boardmans Canal Walk store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store's regional manager who will address this matter.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***