Management and staff incompetence and attitude

I had bought a Granny Goose duvet some time back in 2012 from Boardmans in Design Quarter.<br> The reason we decided to buy the expensive bedding was that we were told it came with a 20 year warranty on workmanship.<br> On Saturday night we noticed that the top section of the duvet had basically no filling in it.<br> <br> I spoke to Natalie who works with Granny Goose products and she laid out the options for me.<br> We decided to go with a refund, and I would upgrade to the Goose down duvet, and take advantage of the 40% off R3000 deal in store.<br> <br> When it came to the actual return, Virginia did not look at all comfortable with the system and kept referring to Sue.<br> Sue then questioned Natalie on whether it was authorized, this being after the fact that Natalie and I had come to an understanding that there was a factory fault.<br> <br> Sue then tried to rob me of getting the full 40% discount by means of pure confusion of a simple matter.<br> She did not even converse with me, and spoke to her employees only.<br> <br> After the return was done, and I was given a 10 year warranty sheet, I was told to bring back the duvet within 30 days if I wanted another exchange! How does this make any sense??