PS
Pieter S
1 reviews | Active since Jan 2011
28 Aug 2015, 12:00
Major retailer fails with online department
Ordered some items a month ago. Got a call a few days later saying one item was out of stock and I chose to exclude this and let them send the rest. Order arrives, with an incorrect (but similar) item (pourover coffee maker) included. The coffee maker was advertised with filters included, there were no filters. Emailed the customer care, just a standard response of \we got your email". Days later"
Helpful (0)
Replies (1)0
Replies (1)
Boardmans's replyOfficial
29 Aug 2015, 12:38Hello Pi3t3r,
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. We must apologise for any lapse in service however we contacted for further assistance and there was no response. A detailed vociemail message was left for you to contact us back with the following reference number ***/GO.
Please note the Online management team has been notified about this matter and it will be addressed.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. We must apologise for any lapse in service however we contacted for further assistance and there was no response. A detailed vociemail message was left for you to contact us back with the following reference number ***/GO.
Please note the Online management team has been notified about this matter and it will be addressed.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Boardmans's reply29 Aug 2015, 12:38
Official
Hello Pi3t3r,
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. We must apologise for any lapse in service however we contacted for further assistance and there was no response. A detailed vociemail message was left for you to contact us back with the following reference number ***/GO.
Please note the Online management team has been notified about this matter and it will be addressed.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. We must apologise for any lapse in service however we contacted for further assistance and there was no response. A detailed vociemail message was left for you to contact us back with the following reference number ***/GO.
Please note the Online management team has been notified about this matter and it will be addressed.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***