***** (*******?) AND SHOCKING SERVICE

Our friends set up their online wedding registry through Boardmans for their wedding earlier this year. They got married on the 27th February and Boardmans didn't hesitate in taking the money out of our credit card for the wedding gift we chose for our friends. It is now the 5th May and do you think the gift has arrived? Instead, we have been left to explain to the married couple that their gift has gone AWOL and provide them with receipts, so they too can try follow up. We have been following up every 2 days for 10 weeks now to locate the wedding gift we purchased and every week or so we get the same response - "Our online team is investigating and we promise to have an outcome for you soon". This has been going on for 10 WEEKS with no resolution or idea as to where our friends wedding gift is. I urge you to be very careful with this company - we are disgusted and have been offered no remedy or reasonable explanation or apology. Just the same old "we are investigating.." POOR AND UTTERLY UNACCEPTABLE.