1 reviews | Active since Aug 2009
Late delivery, incorrect parcel delivered
<p>Placed order on 11/06/2017, followed up a week later as my order was still not delivered. After numerous calls, my order was finally delivered on 30/06/2017. After opening the parcel, I found none of the items to be what I actually ordered. </p> <p> </p> <p>On 25/06/2017 I placed a second order, this order has still not been delivered and has exceeded their delivery SLA policy. </p> <p> </p> <p>This has been such a hassle, I've had to call numerous times. The service I have received has **********. </p> <p>I shouldn't have to keep calling for an update. </p>
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the incorrect delivery query, they will action and revert back to you with feedback. Kindly furnish us with the order number for the incorrect order that was delivered and the order number for the one that has no arrived yet. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the incorrect delivery query, they will action and revert back to you with feedback. Kindly furnish us with the order number for the incorrect order that was delivered and the order number for the one that has no arrived yet. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Hi, here are the requested order numbers:
********** 45 - still waiting for this order
********** 24 - incorrect order
Reference numbers to complaints relating to these orders:
********** 0663/GO
********** 3345/GO
Hi, here are the requested order numbers:
********** 45 - still waiting for this order
********** 24 - incorrect order
Reference numbers to complaints relating to these orders:
********** 0663/GO
********** 3345/GO
When are you planning to give feedback.
This is ridiculous, and the worst online experience!!!
When are you planning to give feedback.
This is ridiculous, and the worst online experience!!!