Late delivery and 75% of the ordered Items MISSING

I online shopped for a friends kitchen party, she has a registry with Boardmans. I placed the order on 23 June 2015 and it was only delivered today. I bought 4 items and Boardmans delivered just one, no apology note or promise of a refund or that the items might follow. <br> <br> I phoned the store twice today. I have sent dozens of emails, Facebook inboxed and before today I also made numerous calls. Your staff is ill-equipped to sort out the clients problems, very rude, never keeps the promises they make. Overall it has been a very frustrating experience, this is the first and last time I shop at Boardmans.<br> <br> So now I am confused because your call centre staff tells me Order *** was dispatched and when I tell them that there was only one item in the box they are all confused. I am leaning toward going to the police station and lodging a case. The way things are going makes me very hopeless that a reasonable effort is being made by Boardmans to rectify this problem. And right now I just cannot afford to part with my money under such sketchy terms?! <br> <br> Needless to say my gift was not delivered in time for my friends Kitchen Party. <br> <br> A truly awesful experience.<br> <br> Nelisa Vece