KD
Keisha D
1 reviews | Active since May 2012
21 Dec 2015, 16:22
LAME EXCUSE AND UNREASONABLE
Hi <br> <br> l am really disappointed l bought a Microwave at Boardmans in March and when it was faulty had to take it back for repairs, now they are telling me that my warranty expired because the ****roaches went inside and they damaged a part. <br> <br> The most embarrassing part is the form from Technicians is written that they do not have the replacement part but when l got a call from one of the employees at Boardmans they said it's beyond repairs of which is they where lying to me.<br> <br> Spent more that a R1000 and it's less that a year all l get is a lame excuse.<br> <br> Need Feedback.<br> <br> Thanks
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Boardmans's replyOfficial
24 Dec 2015, 08:37Hello Kiki Deliver ,
Kindly accept our sincere apologies for any frustrations occurred due to this incident.
We would like to confirm receipt of your query in regards to a faulty microwave purchased at our Boardmans Eastgate Mall store. Please be advised that all concerns raised regarding your service experience will be addressed to the stores management team. Who will revert back to you within the next 48 working hours to explain the warranty side of if things and if maybe the unit and how the unit maybe fixed.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly accept our sincere apologies for any frustrations occurred due to this incident.
We would like to confirm receipt of your query in regards to a faulty microwave purchased at our Boardmans Eastgate Mall store. Please be advised that all concerns raised regarding your service experience will be addressed to the stores management team. Who will revert back to you within the next 48 working hours to explain the warranty side of if things and if maybe the unit and how the unit maybe fixed.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Boardmans's reply24 Dec 2015, 08:37
Official
Hello Kiki Deliver ,
Kindly accept our sincere apologies for any frustrations occurred due to this incident.
We would like to confirm receipt of your query in regards to a faulty microwave purchased at our Boardmans Eastgate Mall store. Please be advised that all concerns raised regarding your service experience will be addressed to the stores management team. Who will revert back to you within the next 48 working hours to explain the warranty side of if things and if maybe the unit and how the unit maybe fixed.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly accept our sincere apologies for any frustrations occurred due to this incident.
We would like to confirm receipt of your query in regards to a faulty microwave purchased at our Boardmans Eastgate Mall store. Please be advised that all concerns raised regarding your service experience will be addressed to the stores management team. Who will revert back to you within the next 48 working hours to explain the warranty side of if things and if maybe the unit and how the unit maybe fixed.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***