Lack of communication / Terrible time keeping / Zero effort to address the problem

<p>On 1 December 2016 I placed an online order. Boardmans commits to deliver within 2-5 days. After 5 days I followed up and continued to do so. Eventually after having to follow up and escalate the matter several times, always from my side with no feedback - the items were delivered on 16 December. 16 days later! 7 items that were ordered and paid for, were not delivered. I have followed up several times as to where these items are and whether they will be sent or refunded - however I have only received an automated message asking for more information, when all the information has been given numerous times. I am extremely unhappy with the service from Boardmans.</p>