Lack of Communication and no replacement of goods

Good Day<br> <br> I purchased and Espresso set from Boardmans Online in the first week of September, only to notice that one of the saucers had a defect. I then mailed Boardmans on 11 September to advise on the defect, Boardmans only responded 22 September. Only by 30 September did someone actually make telephonic contact with me to arrange collection. This collection however did not take place as per the communicated date of 1 October, and was only collected after I sent another follow up email. The set was eventually collected on 7 October, and since then I have not heard anything from them with regards to the replacement set that was supposed to arrive in the same week as the collection of the previous set. I've sent follow up email with no response and I also called the Online Call Centre this morning, and even though this lady was friendly, the call left me with no confidence that it will be resolved urgently. It has therefore basically been two months... and though Boardmans has my money I still dont have an Espresso set. <br> <br> I want this issue to be resolved TODAY, 23 OCTOBER<br> <br>