Items on sale

<p>On 17 November 2016 I ordered bedding online on the Boardmans sale with order reference number ********** 8. On 21 November I received the following mail from Tiyani Mawila: </p> <p>"Thank you so much for shopping with us at Boardman’s. We’re delighted to have you as our customer. We sincerely apologise for the delay on your order and would like to remind you how much we appreciate your continued support. We are still trying to source the item to our sourcing suppliers and we will keep you updated on your order."</p> <p> </p> <p> I have in the interim send 4 follow up mails with no responses. My question is, how can you advertise items on sale if you do not even have them in stock and on top of that still debit my account. this is false advertising. You advise that you deliver within 5-7 days, this is now 12 working days after I placed the order.</p>