Items not received but charged for it

I ordered items online on 30 December 2014. Firstly I had to follow up on them to get the items delivered. I got a call from a JHB number saying they did not have all the items and I advised them to hold the order till they had all items. I finally received delivery on 15 Jan 2015 with missing items but Boardmans had the audacity to charge me for the full order. I have been in communication with Customer Services, who claim they are sourcing the remainder of items but have not given any feedback since 10 Jan 2015. I am growing seriously frustrated with boardmans. They are quick to take your money but not willing to deliver. I love Online shopping, but will never buy from Boardmans again.<br>