mM
marlene M
1 reviews | Active since Feb 2015
22 Feb 2015, 19:17
Items not delivered
I placed two online orders on the Boardmans website (one 28 Dec 2014 and the other 04 Jan 2015). Unfortunately there were some missing items in both deliveries. Both despatch notes for both orders stated that all goods will be delivered. It seems that no one physically checks the items before these notes are issued to customers. Boardmans customer services informed me (on 17 Feb 2015) that my account will be credited but this has not yet happened. I have sent numerous mails requesting when the credit will be made. In the meantime my account is reflecting a higher balance than it really should.
Helpful (0)
Replies (1)0
Replies (1)
Boardmans's replyOfficial
23 Feb 2015, 12:27Hello col158,
Thank you for bringing this matter to our attention, we must apologise for the delay of your refund. Kindly note as per our telephonically discussion your concerns regarding your two refunds has been escalated to our Boardmans online team to investigate further and upon findings feedback will be reverted back to you soon. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is : ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for the delay of your refund. Kindly note as per our telephonically discussion your concerns regarding your two refunds has been escalated to our Boardmans online team to investigate further and upon findings feedback will be reverted back to you soon. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is : ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,
Boardmans's reply23 Feb 2015, 12:27
Official
Hello col158,
Thank you for bringing this matter to our attention, we must apologise for the delay of your refund. Kindly note as per our telephonically discussion your concerns regarding your two refunds has been escalated to our Boardmans online team to investigate further and upon findings feedback will be reverted back to you soon. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is : ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for the delay of your refund. Kindly note as per our telephonically discussion your concerns regarding your two refunds has been escalated to our Boardmans online team to investigate further and upon findings feedback will be reverted back to you soon. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is : ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,