Items Missing from Online Purchase
I completed an online purchase on 11/10/20155, Order #*** which consisted on 3 Items each with the ordered quantity on 2. <br> <br> The delivery was made and when I opened the box, 2 of the 6 items were missing. I have logged my query by email 3 times with boardmans. I got a response to the first email stating that Boardmans \escalated the below as missing items to our store and once we receive feedback we will advise whether we are refunding or resending the 2 items.<br> <br> I have followed this up with other emails but still have not received a response to date. I would have expected Boardmans to have better reputation and ensure that all items ordered are packaged and sent to consumers. If there was a part delivery and other items were out of stock
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Boardmans's replyOfficial
16 Nov 2015, 11:04Hello FearThe******,
Firstly we would like to apologise for the lapse in service.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We would like to confirm receipt of your query. Please be advised that your query has been escalated to our online management team for urgent investigation in regards to your refund for the missing items. Upon their findings direct feedback will be provided within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
Firstly we would like to apologise for the lapse in service.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We would like to confirm receipt of your query. Please be advised that your query has been escalated to our online management team for urgent investigation in regards to your refund for the missing items. Upon their findings direct feedback will be provided within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
Best regards,
Boardmans's reply16 Nov 2015, 11:04
Official
Hello FearThe******,
Firstly we would like to apologise for the lapse in service.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We would like to confirm receipt of your query. Please be advised that your query has been escalated to our online management team for urgent investigation in regards to your refund for the missing items. Upon their findings direct feedback will be provided within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
Firstly we would like to apologise for the lapse in service.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We would like to confirm receipt of your query. Please be advised that your query has been escalated to our online management team for urgent investigation in regards to your refund for the missing items. Upon their findings direct feedback will be provided within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
Best regards,