YW
Yvonne W
1 reviews | Active since Aug 2015
09 Jan 2016, 13:58
ITEM PAID FOR & NOT DELIVERED & NO COMMUNICATION
I ordered a kettle for R800.00 on line on 31 Jan and paid by credit card with a 2-5working day delivery promise which didn't happen. I sent several enquries to their website and received one computer generated response saying that they would get back to me which didn't happen. Phoned the call centre and was told by Christine that it was out of stock. I asked how long I would wait for it and was put on hold and then cut off. I phoned back again and asked for Christine but was cut off again. I phoned back again and spoke to Given. I had to explain it all again &
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Boardmans's replyOfficial
11 Jan 2016, 15:06Hello MAXHOSA,
Thank you for taking the time to bring this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration.
Kindly be advised that your order was cancelled as per your request as you were not happy with the service received and the refund escalation forwarded to the online department to assist with.
Please note that our turn-around time for credit card refunds is 5-7 working days. We can however understand that this is an inconvenience to you and do apologise.
Thank you for your patience.
Regards,
The Customer Experience Team
***
Thank you for taking the time to bring this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration.
Kindly be advised that your order was cancelled as per your request as you were not happy with the service received and the refund escalation forwarded to the online department to assist with.
Please note that our turn-around time for credit card refunds is 5-7 working days. We can however understand that this is an inconvenience to you and do apologise.
Thank you for your patience.
Regards,
The Customer Experience Team
***
Boardmans's reply11 Jan 2016, 15:06
Official
Hello MAXHOSA,
Thank you for taking the time to bring this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration.
Kindly be advised that your order was cancelled as per your request as you were not happy with the service received and the refund escalation forwarded to the online department to assist with.
Please note that our turn-around time for credit card refunds is 5-7 working days. We can however understand that this is an inconvenience to you and do apologise.
Thank you for your patience.
Regards,
The Customer Experience Team
***
Thank you for taking the time to bring this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration.
Kindly be advised that your order was cancelled as per your request as you were not happy with the service received and the refund escalation forwarded to the online department to assist with.
Please note that our turn-around time for credit card refunds is 5-7 working days. We can however understand that this is an inconvenience to you and do apologise.
Thank you for your patience.
Regards,
The Customer Experience Team
***