Item broke on first use

I bought a Zeal Stainless Steel Tea infuser on the 6th Jan 2016, it got delivered about a week or so later. I used it for the first time on the 1st Feb, and it broke, the thing just came apart. So I send a mail with a pic of what it looks like the very next day (2nd Feb 2016). Got an automatic response saying someone will contact me within the next 24hrs, to date I've had no response. Sent another mail on the 8th Feb, same thing. Tried calling the call centre, but nobody seems to know the first thing about client service. Gave the guy my order number, which he apparently checked while he put me on hold, I never heard from him again. <br> All I want, is to either have the item replaced, or my money back.<br> Boardmans doesn't seem to be too popular here, and I can fully understand why.<br> With all this complaints, one would think you'd get your shyit in order Boardmans.