Item accepted for repair unaccounted for

On the 10 August, a Russell Hobbs Curved Glass Toaster was handed in for repair, at the Gateway branch, where I purchased it. Repair reference ES 76733. I was informed that the repair would take between 10 and 15 days. Since the beginning of September, I have on numerous occasions been to the store to collect the item, always to be informed that it will be delivered on the coming Friday or Monday. On Friday 25 September, I was telephonically informed that the item would be delivered that afternoon. I informed them that I would collect on the morning of Monday 28th. On the Monday morning, I was informed delivery would be that afternoon! This morning, 30 September, I am now informed that the repairer states the item is irrepairable or unaccounted for, and if I wait 2 to 3 weeks, he will replace the Toaster! This commitment for a new replacement toaster, I also, cannot get in writing! I find this totally unacceptable and unprofessional. All I am experiencing, are \delaying tactics and passing the buck"";15/10/01 12:58;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;898769;688214;13;5;0;0;0;0;5;NULL;NULL;NULL;15/09/30 18:48;15/09/30 16:54;BMW Answers The Call;;;;Ever wonder why people who drive BMW's always buy new ones and stay with BMW? I never used to but now I do. It must be due to BMW On Call. My wife drives a BMW company car. About a month ago she locked her car keys inside her car. Called out a locksmith. The locksmith did more damage than good. Then at 19:00 at night we called BMW On Call. Within 30 minutes someone was here. 5 minutes later the doors were open. This week the car wouldn't start. Call out BMW On Call, two hours later the car is back on the road. THE Best Service in town bar none! I'm not a BMW man but I can surely recommend them to others.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;256921;892926;2;2;0;0;0;0;2;NULL;NULL;NULL;15/09/30 18:32;15/09/30 16:55;Dishonest Sales and Business Practices;7,20E+12;James/Blessing;***;I ordered the following products via one of their websites [URL Removed]<br> * 12m^3 of 13mm paving brown stone<br> * 33m^3 of Sandstone Brown Dump Rocks 100 - 250mm<br> <br> The dump rock was delivered on time, but not on spec as a significant portion of the material was in excess of 350mm. Promises were made to send people to manually reduce the oversize material, but no action to date.<br> Incorrect material was initially delivered as the 13mm brown stone - typical material size in excess of 20mm, unwashed and consisting of predominantly granite (grey/blue). Incorrect 13mm material was later collected, and replaced with the correct product, but short delivered by approx 3 cubic metres.<br> Photographic evidence of the above is available.<br> <br> The supplier now argues that the relative density of this material is ONE, and that the 12 tons delivered constitutes the full delivery of 12 cubic metres that was ordered. Also that I was in error for rejecting the incorrect 13mm material that was initially delivered.<br> <br> I am cannot believe how this incident was managed and do not believe that they have the customer satisfaction at heart by treating one like an ID10T! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;777142;710472;14;2;0;0;0;0;2;NULL;NULL;NULL;15/09/29 17:30;15/09/30 16:58;Rotten cooked chicken;8,91E+12;;***;This is not the first time that I have bought ready cooked chicken from checkers fourways mall and it has been off. It was soo bad this time that it smelled like rotten fish. I do not have to time to go running back to checkers to return it so it went in the bin! It is disgusting that they think it ok to sell something that rotten.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;373341;836304;20;2;0;0;0;0;2;NULL;NULL;NULL;15/09/30 18:56;15/09/30 17:05;No delivery service at night;;;***;We finally decided, with great anticipation to give the new Great Burger Company in Illovo a test drive. We downloaded a menu and finally found the number for Illovo no thanks to the company's own web site. Called the number only to be told \ sorry we have no delivery service at night\"" which certainly isn't what the web site says. A massive waste of time and energy for us and we certainly won't be visiting them anytime soon even though we stay just across the road! """