1 reviews | Active since May 2016
Irritated with Boardmans online bad service
Boardmans online was quick to deliver the Russell Hobbs Heritage Kitchen machine I ordered online in Feb. When it was opened and on first attempt nothing worked. The courier collected the machine and I have since heard no feedback from them. I had to email and someone called and asked for the waybill. I emailed the waybill and heard nothing. I called two weeks out of high frustration to ask that i be refunded. The consultant on the phone stated that there was even no updates on this incident. Its May and Im still waiting on my refund. I emailed again 2016/04/29 12:05 PM and they responded Tuesday, May 03, 2016 12:15 PM to say I will receive a a response within 24hours guess what - yes Im still waiting. From: Boardmans Customer Services [mailto:***] Sent: Tuesday, May 03, 2016 12:15 PM To: Fouzia Roberts <***> Subject: RE: Kitchen Machine not switching on OCC:*** Good Afternoon Kindly note that your query have been escalated to our online management team for further assistance and you will be updated within 24working hours . Regards Boardmans online team ------------------- Original Message ------------------- From: Fouzia Roberts Received: 2016/04/29 12:05 PM To: Boardmans Customer Services Subject: RE: Kitchen Machine not switching on OCC:***
The customer posted again and was advised as per the d feedback given by the Ecommerce team :We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the most convenient Boardman's store will certainly be able to assist you further on the matter as the item is faulty. A reference number for the complaint logged on your behalf is as follows ***/GO . Kind regards, Customer Experience Team Call Centre: ***.
The customer posted again and was advised as per the d feedback given by the Ecommerce team :We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the most convenient Boardman's store will certainly be able to assist you further on the matter as the item is faulty. A reference number for the complaint logged on your behalf is as follows ***/GO . Kind regards, Customer Experience Team Call Centre: ***.