1 reviews | Active since Jan 2016
Irresponsible Business Practice
We had purchased a number of items from the Boardman's online store over two months ago. A few days after placing the order, we received notification that not all items were in stock. We opted for partial delivery and to wait for the rest. What they advised was out of stock and what was actually delivered (and represented by the delivery note) doe not reconcile. After a month we made contact to enquire when we will receive the outstanding items. The response received was that enquiries will be made but it has been over a month since that response was sent and now all we get is no returned emails from the consultant. We now also observe that the items that were not available are on sale again at Boardman. How can they not deliver to u? None of the paperwork reconciles with the online portal. The entire online store is a mess and there does not seem to be accountability from Boardmans for the irresponsible business practices that are taking place.
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the matter regarding an incomplete order received to the E-commerce team for further assistance, Kindly include your order number and send it to *** so that you may receive proper feedback on the matter. We apologise again for any frustrations incurred. Please find the below reference number for your post ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the matter regarding an incomplete order received to the E-commerce team for further assistance, Kindly include your order number and send it to *** so that you may receive proper feedback on the matter. We apologise again for any frustrations incurred. Please find the below reference number for your post ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
