1 reviews | Active since Sept 2014
Incorrect item and no feeding
<p>i am regular customer of Boardmans online however this time I am really disappointed by the service.</p> <p>i placed an order for about R1200, I received an email one of the items they had no stock of and I will be refunded.</p> <p>When I eventually received my delivery the incorrect item was delivered. I immediately emailed the online department and customer care of the incorrect delivery and querying what I should do, I sent the email on the 1/06/2017, I have sent 3 more emails and 2 calls and nothing has been done. </p> <p>Take your items back and give me refund. </p> <p> </p> <p> </p>
Thank you for reporting your service experience.
As discussed telephonically please be advised your query is referred to our online management team to arrange collection. Feedback confirming action plan will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for reporting your service experience.
As discussed telephonically please be advised your query is referred to our online management team to arrange collection. Feedback confirming action plan will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It's been over a week I received incorrect order from boardmans online, the incorrect item was collected on Thursday however no one can advise me if there is stock of the correct item or when I will receive the correct item . I have called numerous times and I am promised a manager would call me advising On the status of correct order, I have been waiting for feedback from Wednesday . Right now I'm left with a scatter cushion and no bedding!!What must I do with a scatter which matches the bedding I don't have ?? I am tired of calling the call centre as no one seem to know what's going on , Rather Collect your scatter cushion and refund me on the entire order instead of wasting my time!!
It's been over a week I received incorrect order from boardmans online, the incorrect item was collected on Thursday however no one can advise me if there is stock of the correct item or when I will receive the correct item . I have called numerous times and I am promised a manager would call me advising On the status of correct order, I have been waiting for feedback from Wednesday . Right now I'm left with a scatter cushion and no bedding!!What must I do with a scatter which matches the bedding I don't have ?? I am tired of calling the call centre as no one seem to know what's going on , Rather Collect your scatter cushion and refund me on the entire order instead of wasting my time!!