*********** service

Online purchase for R3089.44 27 Nov. On 2 Dec receive wrong delivery. Immediately call ***to report the issue. Issue explained, put on hold for 45 min to log issue, drop my call. No call back. I call again to be put in hold for 35 minutes to log the complaint. After 35 minutes I have to hold on longer, I complain, she says I can use my cellphone number as reference number. By 10 Dec, no communication from Boardmans I call again. Talk to Welcome, on the line 20 minutes. Promises to resolve the issue. Says I'll be contacted to confirm pickup of wrong delivery and to deliver correct one. No communication from Boardmans whatsoever. Delivery guy shows up without arrangement to pick up but no delivery & no paperwork. 17 Dec still nothing, call again, speak to Welcome. He has no idea who I am or my issue. Have to explain AGAIN. Have to hold on, says he'll call back. No call. I call again. He will get back to me. 18 Nov, call AGAIN, explain AGAIN, he once again doesn't know me or my complaint, holds for 30 minutes, call drops. I call AGAIN. He claims to follow up, needs 30 minutes. No call. I call AGAIN, Welcome now on lunch. Speak to Cynthia, sup, 6 calls later, no resolution!!!