Incompetence of Boardmans

I bought 3 items from Boardmans On-line. One item was couriered to me with Courier Delivery Charges. When I received the item I queried about the 2 items as I was charged for this and had not received this. Was told they can see this on the system they will look into this. i called back and it was not looked into. I was informed by Steve that i can return the 1 item at a Boardmans store and he will credit me the delivery charges and the other 2 items. Boardmans did not want to take the item back as it was longer than a month and wanted authorization from head office boardmans. Item was collected by the courier item on 15 March 2016 but today 2016-04-08 the full amount of R304.95 is still not credited on my account. When you call Boardmans the one is more *********** than the other and even the team leaders promise to look into this for you but then they just keep quiet and do not call you back. Poor service - will never order on line from boardmans. please provide feedback.