EK
Eulani K

1 reviews | Active since Mar 2009

22 Sept 2016, 13:23

Ignoring Credit Request for undelivered Goods

<p>On 24/8 I ordered items from Boardmans online, and then had to cancel the order when they advised they actually had no stock of the items. My Edgars account was debited, and after numerous requests, still remain so. I have emailed Edgars accounts, as well as Boardmans customer care twice now, gotten responses that someone will contact me within 48 hours, and then twice today my phone call to their Online Customer Care number was disconnected after 30 minutes without having the opportunity to speak with someone.</p> <p>I have now again emailed Edgards accounts, Boardmans Customer Care, and Edgards Customer care, together with the relevant emails, and I post this in an attempt to get someone to get into contact with me to resolve this matter.</p>

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Replies (1)
Boardmans
Boardmans's reply26 Sept 2016, 11:33
Official

Thank you for bringing this matter to our attention regarding your refund on an online purchase .

Please accept our sincere apologies with the delayed response as well as the frustrations caused to you.

We have excalated the matter to on online store for a refund and feed back will be provided to you.

***/GO

Kind regards,

Edcon Customer Experience Team

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