1 reviews | Active since Jul 2013
I WAS ONLY REFUNDED R179.96 INSTEAD OF R589.88!!!
One month since my Hello Peter post and still no resolution! I haven't received any feedback or resolution from Edcon or Boardmans. I am waiting for months for my outstanding items to be refunded, I was only R179.96 of R589.88! I placed an order on the online store on 1 July, it has been such an uphill battle to get this order. three quarters of the order was delivered after two weeks of me waiting for it and then me following up with the customer service. If i did not email them or call them I would never have known what the hold up was, the product I order was out of stock and they were trying to source it. I was informed there was only one product that was out of stock, I said it was fine they should refund me for it. Upon receiving my delivery I did stock taking and found there was items missing, I called the customer service and informed them, I emailed the customer service everyday since and to date there has been no resolution. I informed them I do not want the products anymore they should just process a refund for me. Its been two and half months since I placed my order and I have not received the complete order or a refund for the missing items.
Thank you for taking the time to bring this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Please be advised that we have forwarded your query to the online department to look into and assist.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for taking the time to bring this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Please be advised that we have forwarded your query to the online department to look into and assist.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
