I want my refund

<p>I cancelled an order a day after I places it – I was told the cancellation department would contact me in 48 hours and NOTHING. I called Boardmans everyday for 3 days checking that the order has indeed been cancelled and the agents told me the same answer “yes mam, we have logged the cancellation and you will be contacted” next thing, the order is at my door step – the following day, an agent calls me to confirm if I have received the order I mean come on! Now I’m told that the refund with be processed in 14 days – had the cancelation been done in time then I would have ****ed down a few days – now I won’t have my money in time for Christmas!!!! I hate this!!! I want my money!!!</p>