sH
shawn H
1 reviews | Active since Mar 2015
16 Mar 2015, 13:27
I Want a Refund
Dear Boardmans<br> <br> I was very delighted to find a nice Boardmans espresso machine in my christmas box. However after making a few cups of nice cappuccino's the machine utterly failed me and could not froth anything anymore. I was hoping for a refund as I do not want this utter disappointment in the future, yet I was told that they can only send the machine for repairing. I have been waiting from 2 February 2015 ( 6 Weeks) and to date have not received my espresso machine. <br> All that I kindly request is a refund.<br> <br> Thank You
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Boardmans's replyOfficial
17 Mar 2015, 12:45Hello shawnholtz,
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the Mall of the North store manager directly and feedback directly. Kindly note we further advised that the store will have to liaise with the supplier as they will have to advise if they can refund or replace the machine as per the Warranty Terms & Conditions.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the Mall of the North store manager directly and feedback directly. Kindly note we further advised that the store will have to liaise with the supplier as they will have to advise if they can refund or replace the machine as per the Warranty Terms & Conditions.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Boardmans's reply17 Mar 2015, 12:45
Official
Hello shawnholtz,
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the Mall of the North store manager directly and feedback directly. Kindly note we further advised that the store will have to liaise with the supplier as they will have to advise if they can refund or replace the machine as per the Warranty Terms & Conditions.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the Mall of the North store manager directly and feedback directly. Kindly note we further advised that the store will have to liaise with the supplier as they will have to advise if they can refund or replace the machine as per the Warranty Terms & Conditions.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***