1 reviews | Active since Jan 2010
I've had it
Dear Boardmans<br> <br> Last week I submitted a complaint due to bad customer service at your store and here I am, once again.<br> <br> The store manager called me last week apologizing for the service. I told her that I have a gift card and I would like to purchase the Braun Black IdentityCollection Spin Juicer J 300 (R1499.99) and the Philips Avance Blender (R1499.99). <br> <br> She informed me that they do not stock it in Cape Town and that she would request them to send it to the CW store.<br> <br> To date, she has not contacted me again. I am so sorry that I requested a gift card from Boardmans. This is the last time I will shop at your store. The service is ridiculous! Why should we complain everytime? Every month we spend money at your store, yet you cannot do a simple thing. This is not on. Please train your staff to work correctly with clients!<br> <br> I would really like to use the gift card online but your system does not allow it. And I do not want any other machine. Can you please help me.<br> <br> Thank you
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically we would like to confirm that the requested items are available in some of the Johannesburg stores and you can contact Shantal at Boardmans Canal Walk on *** for further assistance..
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically we would like to confirm that the requested items are available in some of the Johannesburg stores and you can contact Shantal at Boardmans Canal Walk on *** for further assistance..
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***