TM
Theo M

1 reviews | Active since Jan 2015

09 Apr 2016, 13:06

Hours Spent on a Registry with Nothing to Show

My fiancee and I opened a Registry at the Boardmans branch in Menlyn on 13/03/2016. We needed to add more items to the registry and were told to go to the Design Quarter branch in Fourways, as it had a wider range of products.<br> <br> On 19/03/2016, we drove from Pretoria to Fourways and spent 3 hours at the store, scanning items to add to the registry. When we were done, we were told at the till that the scanner was offline/not syncing to the system and that each item needed to be added manually to the registry.<br> <br> The next day, I received a call and was told that the system was still offline, but that the items would be added soon. Two weeks later, the items were still not added and we could not get hold of the store telephonically. We drove to the branch on 3/03/2016, spoke to the branch manager and were assured that the items will be added within the week. On 7/04/2016, we received a call saying the items would be added that evening. When we checked today someone else's items had been added to our registry and none of the items which we scanned!<br> <br> We have wasted 2 days of our lives putting together a simple registry with nothing to show for it! We will be closing our registry as a result

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Replies (1)
Boardmans
Boardmans's reply11 Apr 2016, 10:11
Official
Hello tnm777,

We have received your concerns and apologise for the inconvenience caused by the matter. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Boardman's Design Quarter management as you are not happy that you were promised that items will be added on the registry and that did not occur. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours.Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.

Kind regards,
Customer Experience Team
Call Centre: ***.