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Heather S

1 reviews | Active since Jan 2018

24 Jan 2018, 03:47

Horrific service and refund process

I have been waiting for Boardmans n to refund me R956 for 2 months! After countless calls, emails, screenshots and statements I still have yet to recieve my money! The call center are unable to help and the billing department doesn't respond to emails and you can't call them directly. I am appalled at the service (lack thereof) and will now be involving a lawyer and the police as this is considered theft! Don't EVER buy from Boardmans!!!

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Replies (2)
Boardmans
Boardmans's reply24 Jan 2018, 10:17
Official

Thank you for addressing your concerns regarding your delayed online refund .Please accept our sincere apologies for the inconvenience that this incident has caused .We will follow up once again and ensure that they contact you to resolve this matter as soon as possible .***/go

Kind regards

The Edcon Customer Experience Team

HS
Heather S's update06 Feb 2018, 14:44
Reviewer Update
Even after a call from Edcon and more pointless emails promising to refund my money, I I have still not received it! This is the worst experience I have ever had with a retailer. All I got from my query today was a useless apology and another excuse as to why I have not been refunded. This is theft! No doubt my money is sitting in their account gaining interest. Edcon and Boardmans are ************* and unreliable. I will be taking this further. *******! Be careful of giving them your money!