1 reviews | Active since Apr 2012
Horrific online shopping experience.
Refer order *** & ***. On 25 JUNE I placed an online order. I emailed customer services on the 29th as it hasn't shipped yet to which they rep**** with a blank mail. On the 1st of July I got the same generic excuse as I've read on other complaints on here. \We apologize for the delay Blah blah. Please note that we are in the process of sourcing an out of stock item/s for your order. We are looking into this and will expedite the order as soon as possible". I eventually got delivery on the 6th. I immediately mailed regarding my wall hooks and bathmat were not shipped and received a extra bed wrap. The 13th I mailed again asking if anyone is going to respond. To which I got this response \""Please accept our sincere apology Blah blah that your query has been escalated to our online store to check for availability of stock\"". The 16th and the 21st I tried getting a response. The 24th I tried threatening with further action"
Thank you for bringing this matter to our attention, we must apologise for the delay on your order,
Kindly note that we have referred this matter to the Boardmans online team for further investigations and feedback will be reverted back to you directly.
Thank you for your business and we look forward to your continued support.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for bringing this matter to our attention, we must apologise for the delay on your order,
Kindly note that we have referred this matter to the Boardmans online team for further investigations and feedback will be reverted back to you directly.
Thank you for your business and we look forward to your continued support.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***