Horrible service

I made a purchase at Boardmans online on the 4 August 2015 and cancelled it on the same day. I was notified that I would receive my money within 72 hours. I have been phoning daily and have had no luck in getting my money back. I spoke to Godfrey at the call centre last week Monday who advised me that he'll let me know the Tuesday what's happening with my money. I have not heard from him expect for this morning when I called in and spoke to him but he did not know who I was. I also spoke to Kapelo and other call centre agents but have had no luck in getting R1300 back. I think this is ridiculous and nobody contacts me back. This morning Godfrey advised me that there's no record of the money that must be refunded to me. Can someone please assist me.