Horrible Customer Service
<p>One usually expects to be treated like a human being when you enter a store. I guess it was my unlucky day as I walked into the Boardmans store at Brooklyn Mall. I have never been looked at with such contempt for asking a simple, polite question. After asking for someone to help me out (since it didn't seem like the lady wanted to answer my question) she relunctantly dropped what she was doing and made sure I saw her displeasure as she rifled through some sheets, still not assisting me in my enquiry. Then, at the counter, when I asked for a headboard to be delivered, a resounding silence fell upon the room. No delivery for headboards, they said. So what now? We don't know, they said. Really? No delivery for big pieces? Am I supposed to put it in my tiny car?Can we please start moving into the 21st century! As I was waiting to make my payment, all staff members seem to converge into a group and had a very loud, open discussion, all the while looking at me. If this is supposed to flatter me, it didn't. If this is how Boardmans train their staff then they'll be having a hard time in the future. I wish that there is a zero star rating so this review is more accurate.</p>
Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Boardmans Brooklyn management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you which resulted in our valued customer leaving the store without any professional assistance, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 040/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Boardmans Brooklyn management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you which resulted in our valued customer leaving the store without any professional assistance, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 040/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.